Please contact our after-sales service support experts before taking any action.
Strictly avoid returning items without prior coordination with our after-sales service.
For shipping, the item must be properly packed in its original box or carton, including all accessories and accompanying items such as cables, remotes, batteries, manuals, warranty cards, insurance cards, straps, and packaging components.
Labeling, writing notes, addresses, or any other marks on the original box or carton, as well as tearing or defacing it, will void the return guarantee. (If necessary, write your notes on the back of the invoice or a separate piece of paper.)
If returning via Registered Post, take a photo of the postal receipt and send it to the after-sales service number.
If you reside in other cities, please use “Registered Post – Cash on Delivery” to return the item. If this service is unavailable in your city, send us a photo of the postal receipt.
We assure our valued customers that this store never offers counterfeit or second-grade products. Our international goods are sourced from official importers, and Iranian products are procured directly from manufacturers under the supervision of the Food and Drug Administration.
Orders from customers in Hamadan registered before 18:00 will be dispatched on the same day; however, during special occasions or on rainy and snowy days, delivery may take longer than usual.
Customers who regret their purchase for any reason can return the product within 7 days, provided it has not been tested or opened. (Note: Preparation, shipping, and return costs will be deducted from the invoice amount.)
Orders from customers in other cities registered before 20:00 are usually handed over to the post office the next day and will reach you within 3 to 5 days, depending on your distance.
Yes, provided that the site administrators and management approve your order.
If more than 7 days have passed since your purchase, you may return the item provided it is sealed and untested (subject to approval by the site management). In this case, 25% of the product price plus shipping, packaging, and return costs will be deducted, following the necessary arrangements.
In case of an error or issue during order registration, you can use the “Contact Us” form (by selecting the “Order Tracking” option).
Answer to the question
Yes, the option to request items as a gift in a bag is available for perfume and cologne products as well as other goods.
Yes, you can place your order 24 hours a day, 7 days a week. (Note: Orders placed during non-working hours or days will be processed on the first business day.)
Yes, if your order amount exceeds 150,000 Tomans, your shipping will be free.
To cancel your order, please contact the After-Sales Service department.
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